When someone is approaching the end of their life, most say they would prefer to be at home. Fewer manage it than would like to, usually because the practical support is not in place.
We work alongside district nurses, GPs, hospice teams and Macmillan nurses to make it possible. We are not a clinical service — we are the people who are there in between the professional visits, so your relative is comfortable and nobody is alone with it.
What we provide
- Personal care with gentleness — washing, mouth care, repositioning, continence care, done unhurriedly and with dignity
- Comfort and positioning — regular repositioning to prevent pressure sores, and helping someone find a position that eases pain
- Medication support — working to the plan set by the GP and district nursing team, with everything recorded
- Eating and drinking — appetite usually diminishes; we offer small amounts of whatever appeals, keep the mouth comfortable, and never push food on someone who does not want it
- Presence — sometimes the most valuable thing is someone sitting quietly in the room so your relative is not alone and you can sleep, eat, or make phone calls
- Support for the family — practical help, and someone to talk to
- Night support and live-in care for the final weeks
Working with your wider team
Care at the end of life is a team effort. We coordinate with district nurses, your GP, hospice teams serving the Luton area, Macmillan and Marie Curie nurses, and the out-of-hours Rapid Response team. We keep clear records so everyone visiting knows what has happened since they were last there, and we escalate promptly when something changes.
Honouring what your relative wants
Where an advance care plan, ReSPECT form or DNACPR decision is in place, we read it, follow it, and make sure it is visible to anyone attending. Where preferences have been expressed about where they want to be, who they want present, and what matters to them, we record and respect them.
Cost and funding
The cost depends on how much support you need and how often. After a free, no-obligation assessment we give you a clear, itemised quote — no pressure and no hidden extras. Call 01582 453 800 and we will talk it through honestly.
NHS Continuing Healthcare Fast Track is important to know about. Where someone has a rapidly deteriorating condition and may be approaching the end of life, the NHS can fund their care fully, and the assessment is designed to be completed within 48 hours. Ask your GP, district nurse or hospital discharge team to start a Fast Track referral. Many families never hear about it and pay for care they were entitled to have funded.
Frequently asked questions
Can you provide nursing care?
No — our carers are not registered nurses. Clinical tasks are handled by district nurses, and we work alongside them, covering everything in between their visits.
How quickly can you start?
We prioritise end of life referrals and will usually start within 24 to 48 hours. Call us.
What happens at the end?
Our carers will support you through it and know what needs to happen afterwards, including who to contact. You will not be left to work it out alone.
Talk to us
If your relative wants to be at home and you are not sure it is possible, call us. We will be honest about what we can and cannot do.
Call 01582 453 800 or get in touch.